PRIVACY & SECURITY

IMPORTANT – PLEASE READ CAREFULLY

Smartdiary is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you when you browse www2.smartdiary.co.uk (the "Website"), shop with us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

Who we are

Smartdiary Limited is a company registered in England and Wales (registration number 06752839) whose registered office is at Barrington House, Heyes Lane, Alderley Edge, Cheshire SK9 7LA. (referred to as "Smartdiary", "we" or "us" in this privacy policy)

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

phone us at: +44 (0) 1625 449 010;
e-mail us at support@smartdiary.co.uk
write to us at Smartdiary Limited, Barrington House, Heyes Lane, Alderley Edge, Cheshire SK9 7LA

When contacting us, please remember to quote your name and contact details along with any Smartdiary account number or correspondence reference you may have.

Children

We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

The personal data we collect about you

When you make purchases from Smartdiary (including purchases over the phone, or form this Website) we may collect the following personal data about you:

your name;
your billing and delivery postal addresses, phone, fax and e-mail details;
where you have registered with us, your user name and password;
where you place an order with us, your payment card details;
your communication and shopping preferences;

We may also collect some or all of the above personal data about you when you access and browse this Website or any third party microsite (as described below), We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.

How we may store and use your information

Smartdiary (and third party data processors acting on our behalf) may collect, store and process your personal data:

to make this Website available to you and to provide you with content which is tailored to your individual tastes;
to maintain any registered account that you hold with us;
with your agreement, to contact you (including by SMS and e-mail) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes;
to provide our goods and services to you and for associate purposes, including verifying your identity;
for research, analysis, testing, monitoring, risk management and administrative purposes; and
for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud preventation and related purposes).

We also process your payment card details in order to complete any purchase that you make through this Website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you. When you place an order with us, we may offer to retain your payment card details for your convenience to save you having to re-enter these details on a future occasion. However, if you prefer that we do not maintain these details, please contact us directly at accounts@smartdiary.co.uk.

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

Except as set out in this privacy policy, we will not disclose, sell or rent your personal data to any third party. If you do consent but later change your mind, you may contact us and we will cease any such activity.

In the event that a third party acquires all (or substantially all) of our business and/or assets), we may disclose your personal data to that third party in connection with the acquisition. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

phone us at: +44 (0) 1625 449 010;
e-mail us at support@smartdiary.co.uk or
write to us at Smartdiary Limited, Barrington House, Heyes Lane, Alderley Edge, Cheshire Sk9 7LA

When contacting us, please remember to quote your name and contact details along with any Smartdiary account number or correspondence reference you may have.

Targeted updates and marketing

If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual.

Cookies

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer or other device by this Website and which collect certain personal data about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. Smartdiary use JavaScript to speed up your online experience.

Security

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

Keep your account passwords private. Remember, anybody who knows your password may access your account
When creating a password, use at least 6 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to User Accounts within your Smartdiary CORE administration home.
Avoid using the same password for multiple online accounts.

Spoof/false e-mails

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from smartdiary.co.uk asking you to do so, please ignore it and do not respond.

Your rights

You have the following rights:

the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details specified above. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you or, alternatively, by emailing us at support@smartdiary.co.uk.

Third party sites

This Website contains links to other websites operated by third parties (including microsites, described above). Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website (including microsites). You should always read the privacy policy of each website you visit carefully.